Terms & Conditions
1. Introduction
These terms and conditions (“Terms”) govern your use of the AgencyHub platform (“Platform”, “Service”), operated by {{COMPANY_NAME}}, a company registered in England and Wales (company number {{COMPANY_NUMBER}}), whose registered office is at {{REGISTERED_ADDRESS}} (“we”, “us”, “our”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
2. Eligibility
The Platform is intended for use by TikTok LIVE agency managers and authorised personnel. You must be at least 18 years old to use the Service. By using the Platform, you represent and warrant that you have the authority to bind your agency to these Terms.
3. Account Obligations
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised use of your account. We are not liable for any loss arising from unauthorised access to your account where you have failed to safeguard your credentials.
You must provide accurate, current, and complete information during registration and keep your account information up to date.
4. Service Description
AgencyHub provides tools for TikTok LIVE agency management including, but not limited to, live stream monitoring, creator performance analytics, bonus calculation, tournament management, messaging integrations, and AI-assisted insights. Features may be added, modified, or removed at our discretion.
5. Acceptable Use
Your use of the Platform is subject to our Acceptable Use Policy, which forms part of these Terms. You must not use the Platform for any unlawful purpose or in any way that could damage, disable, or impair the Service.
6. Intellectual Property
All content, features, and functionality of the Platform — including but not limited to software, text, graphics, logos, and design — are owned by or licensed to us and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.
You retain ownership of any data you upload to the Platform. By uploading data, you grant us a licence to process that data as necessary to provide the Service.
7. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8. Disclaimer & No Warranty
The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that defects will be corrected. We make no guarantees about the accuracy of any data sourced from third-party APIs including TikTok.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the Platform.
Our total liability to you for any claims arising from or related to these Terms or the Platform shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.
10. Termination
We may suspend or terminate your access to the Platform at any time, with or without notice, for any reason including breach of these Terms. Upon termination, your right to use the Platform ceases immediately.
Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and governing law — shall survive.
11. Complaints & Dispute Resolution
If you have a complaint about the Service, please contact us at {{COMPLAINTS_EMAIL}}. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.
If a dispute cannot be resolved informally, either party may refer it to mediation before pursuing court proceedings.
12. Changes to These Terms
We may revise these Terms at any time. Material changes will be notified via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
14. Contact
For questions about these Terms, contact us at:
- Email: {{SUPPORT_EMAIL}}
- Address: {{REGISTERED_ADDRESS}}